Plush Products
We want you to love your Cuddle Clone, and we are committed to bringing your pet’s personality to life! If your Cuddle Clone doesn’t quite capture their unique charm, we offer a free alteration to perfect every detail! Simply contact our dedicated Customer team atinfo@cuddleclones.com within 30 days of receiving your product. Please provide photos of your Clone and your beloved pet for comparison, and we will communicate with our team of artists to make any necessary alterations! Note - By accepting an Alteration of a plush product, you acknowledge exemption from our money back guarantee and the order no longer qualifies for a refund.
If you chose not to take advantage of our alteration option, a full refund is available for all Plush products including Plush Cuddle Clones, Golf Headcovers, Slippers, Magnets and Custom Bobbleheads within 30 days of delivery.
Begin either of these processes by reaching out to our dedicated Customer team before return shipping. After alteration or refund has been initiated with our team, returns should be sent to Cuddle Clones - 115 West Bartges, Suite 401, Akron, Ohio 44311.
Non-Refundables
Products excluded from Refunds include: Mugs, Blankets, Socks, Pajamas, Masks, Pillows, Portraits, Knit Sweaters, Gift Cards, & Plush products that have received an alteration.
For international orders - shipping, duties/taxes and rush will not be refundable
Other
If you have any other questions regarding your order, please contact our dedicated Customer team atinfo@cuddleclones.com or 1+800-793-0870!