- When should I place my order for a special occasion or the holidays?
- How long does it take to get my Cuddle Clone or figurine?
- Do you offer a rush production and delivery for your products?
- What are the sizes of Cuddle Clones?
- What is a Cuddle Clone?
- What are Cuddle Clones made of?
- How do I clean my Cuddle Clone?
- What are the prices of Cuddle Clones?
- Will my Cuddle Clone look exactly like my pet?
- What position will my Cuddle Clone be in?
- Can I see all the Cuddle Clones that you’ve made so far?
- What do I get to customize?
- Where are Cuddle Clones made?
- What are the sizes of the figurines?
- What are the figurines made of?
- What are the prices of the figurines?
- What position will my figurine be in?
- Can I see all the figurines that you’ve made so far?
- What do I get to customize?
- Where are the figurines made?
- Can I order accessories for my Cuddle Clone or my actual pet?
- Can I order a Cuddle Clone of a pet other than a dog or cat?
- What is your cancellation policy?
- What is your return policy?
- How do I return an order?
- How can I check on the status of my order?
- Can I order more copies of a Cuddle Clone I have already purchased?
- What if I don’t have pictures of my pet?
- How do I order a gift card?
- How do I use my coupon code or gift card?
- Do you charge sales tax?
- How easy is it to order a Cuddle Clone?
- Can I mail my pictures to you?
- Can I order a Cuddle Clone if I’m not a resident of the United States?
- Can I order a Cuddle Clone made from a drawing or an old plush toy?
- What pictures do you suggest?
- Will you ship to countries other than the United States?
- What shipping method do you use?
- How much is shipping?
- What does your packaging look like?
- How can my pet-related business get paid for selling Cuddle Clones?
- How can my nonprofit organization get paid for selling Cuddle Clones?
- How can my pet-related products be featured on the Cuddle Clones website?
- What forms of payment do you accept?
- When will my credit card be charged?
- Does Cuddle Clones store my credit card information?
- Why should I buy a Cuddle Clone?
- How does your company benefit the community?
- What pet-related causes do you support?
- Do you have any social networking pages?
- How can I contact you?
- What is your company all about?
- Are there ways to connect with other owners of Cuddle Clones?
- What do you do with returned or rejected Cuddle Clones?
- Can I share the story of my pet with you?
It’s always best to place your order as soon as possible but to be safe, the latest an order should be placed for a special occasion or holiday is 7 weeks prior to the desired delivery date. Please let us know if you have a date that you need your Cuddle Clone by. You can also use our Occasion Reminder Tool to receive alerts that will make sure you always order in time for your special occasion. Back to Top
A typical plush Cuddle Clone order takes approximately 6 weeks to process. A figurine order takes about 4-5 weeks. Back to Top
We offer the following three options for rush on Plush Products: Guaranteed 2-week delivery for $150, guaranteed 4-week delivery for $100, or guaranteed 6-week delivery for $50.
There is only one rush option for 3D printed products (figurines, ornaments and jewelry) and that is a 3-week guaranteed delivery for $25.
You can choose the rush option in your shopping cart. Rush options are sometimes turned off during peak order seasons.
For international orders, the rush 'guarantee' means that your order is guaranteed to be shipped express 11 days after the order date for 2-week rush orders, 18 days after the order date for 3-week rush orders, 25 days after the order date for 4-week rush orders, and 39 days after the order date for 6-week rush orders.
Exact size is not guaranteed but dog and cat Cuddle Clones are usually between 13 inches and 24 inches in length, depending on the weight of your pet and its breed.
Horses are a little bigger and are normally between 20 inches and 24 inches in length.
Smaller animal Cuddle Clones, such as rabbits and guinea pigs, are about life-size and are between 4 inches and 8 inches in length, depending on the type of pet. Back to Top
A Cuddle Clone is a soft and adorable, one-of-a-kind plush version of your pet! Back to Top
Cuddle Clones are handmade with the most premium plush materials - they are extremely soft and cuddly. You have to feel them to believe it! We choose from literally hundreds of synthetic fabrics to find the exact one for your pet. The most common plush materials we use are polyester and acrylic. We also utilize water-based airbrushing techniques to get certain color effects. All materials and parts used to make Cuddle Clones are upheld to the strictest safety measures. Back to Top
Cuddle Clones should be DRY CLEANED only. They should not be washed with water or any chemicals. Cuddle Clones don’t like washing machines. Back to Top
The price for an original cat, dog, or horse Cuddle Clone is $249. The price for a duplicate (meaning another version of the same pet) cat, dog, or horse Cuddle Clone is $199.
The price for a smaller animal Cuddle Clone, such as a rabbit or guinea pig, is $179. The price for a duplicate (meaning another version of the same pet) small animal Cuddle Clone is $129. Back to Top
We will do our very best to ensure that your Cuddle Clone captures the distinguishing characteristics and very essence of your pet. And we like to think we do a darn good job! Take a look at some of our past pets in the Cuddle Clones Gallery to get an idea of what to expect. Back to Top
You get to choose the position for your Cuddle Clone. Dog Cuddle Clones have three options for position: standing, sitting or lying down. Cat Cuddle Clones have two position options: lying down or sitting. Our Horse Cuddle Clones can be either standing or lying down. Back to Top
Depending on your pet, you get to choose the following options: position, mouth, ear positions, eye colors, and tail position. So you can have a Cuddle Clone lying down with his mouth open and tongue showing that has one green eye, one brown eye, one ear standing up and the other half floppy! Back to Top
Cuddle Clones are made at our 100%-owned small workshop located in the city of Dongguan in China’s Guangdong province. Our workshop currently has many very talented designers and support employees and it is a very nice little place. Locating our workshop in China provides huge advantages such as highly skilled labor in the area of plush design and the proximity to raw plush materials, which means that we can offer Cuddle Clones to a broader number of pet lovers without charging thousands of dollars. Back to Top
Figurines and ornaments are about 4 inches long and about 3 inches high. Back to Top
Our figurines are made of sandstone so they have a rough look and feel. Sandstone can be very fragile so make sure to be careful with your figurine. Back to Top
Figurines and ornaments are $99. Back to Top
Ornaments are in the sitting position so that they can hang on the tree nicely. For a figurine, you get to choose between standing, sitting or lying down. Back to Top
For a figurine, you get to customize the position and whether or not your figurine has a base. The base can have any personalization that you choose. Back to Top
Figurines are made in the United States. Back to Top
Both! You can order customized accessories for your Cuddle Clone and/or your actual pet. Currently, we offer customized collars, t-shirts and hoodies and will soon offer many more accessories. Hopefully you can find an accessory that fits your budget and style! Back to Top
Yes! We currently offer cats, dogs, horses, rabbits, guinea pigs and many more animals. Visit the Cuddle Clones Gallery to see all the pets we have made. You can filter by species and by breed. If you have a special order for a pet that isn't in our drop down list, you can choose "Other" when you order or you can contact us. Back to Top
You can cancel an order anytime for a full refund. Back to Top
If your Cuddle Clones product is incorrect or damaged upon arrival, we will correct the error at no cost to you. If you are not satisfied with your product for any other reason, you can return it for a full refund, less the cost of shipping the product back to us. You must notify us within 30 days of your intent to return the item to be eligible for a refund. You then have an additional 15 days to return the item to us to remain eligible. Once we receive the item back, we will process the refund. There are no refunds for the following items but you will have a chance to approve your item design: 1) granite, wood and urn memorials, 2) Plush Replacement products, 3) Plush Creation products. Rush fees are non-refundable. Returns for gift cards are not accepted. If you are returning a Cuddle Clone purchased wholly or in part with a gift card, the amount of the purchase made on the gift card will be refunded to a new gift card. Please read our full return policy to learn more. Back to Top
If you would like to return a Cuddle Clones item, you must contact us within 30 days of receiving your merchandise by calling us at (800)793-0870 or emailing us at email@example.com. Please include your contact information, pet’s name and order number, if known, in your message. Back to Top
Is someone jealous of your Cuddle Clone? Are the kids fighting over the one Cuddle Clone you have? Yep, we’ve seen this before. Well you’re in luck as duplicate Cuddle Clones are $50 off the price of your original Cuddle Clone! You can order duplicates as part of your original order or, if you would like to order a duplicate Cuddle Clone later, please contact us at firstname.lastname@example.org. Please include your contact information, pet’s name and order number, if known, in your message. Back to Top
To place an order on our website, we require at least one picture. We will work with you to get all of the information we need to complete your Cuddle Clone. We do accept mail-in orders. Please call or contact us at email@example.com if you would like us to email you or mail you a mail-in order form. Back to Top
You can enter a coupon code or gift card number in the shopping cart. Only one coupon can be applied per cart, however, any number of gift cards can be used in the cart. Back to Top
We charge sales tax for items shipped to the state of Kentucky. Sorry Kentucky - the law makes us do it! International customers have the option to prepay their country’s duties and taxes at checkout if they choose FedEx. Back to Top
If you would like for us to mail you an order form so that you can mail pictures and your order to us rather than use the website, please contact us at firstname.lastname@example.org or call us at (800) 793-0870. Back to Top
Yes! Our website is set up for international ordering and international customers can pay with either a credit card or PayPal. Shipping prices are based on the destination country. International customers have two shipping methods to choose from and the option to prepay duties and taxes if FedEx is chosen. Back to Top
You sure can! We can use your pictures of an old, worn out plush animal and recreate it, fresh and new with our Plush Replacement service! We can also create a custom plushie from a drawing of a pet or animal that you have created. All you have to do is go through our quick Plush Creation ordering process.Back to Top
Visit our Picture Guide for a detailed explanation of what we suggest for pictures, including quality, lighting, framing and focus. These are merely guidelines of what we’d prefer but we will absolutely work with whatever pictures you have if your pet has passed away. Back to Top
Yes! We have shipped to Canada, Australia, the UK, Ireland, Malaysia, Austria, and many other countries. Our website offers international ordering and the shipping cost will be calculated at the time of checkout. Back to Top
In most cases we use USPS Priority Mail, which usually takes about 2-3 business days to arrive. You will be provided with a tracking number to track your package from the time it leaves us to the time it is delivered. International customers have the option of USPS or FedEx. If you have a special shipping request, please let us know. Back to Top
Domestic shipping (USA) for an order containing a Cuddle Clone is $20. Accessories, if purchased separately, have a domestic shipping charge of $5. For international customers, the shipping options and costs are calculated at the time of checkout. Back to Top
We ship in branded white boxes. If your order is a gift and you want us to send your package in a discrete box, just let us know by contacting us at email@example.com after you place your order. Back to Top
We accept all major credit cards – American Express, Discover, MasterCard, and Visa. We also accept PayPal. Back to Top
Your credit card will be charged at the time of purchase. This is because of the nature of our 100% customized products. Back to Top
No, we do not store payment information. Back to Top
A portion of each Cuddle Clone purchased goes to a pet-related cause. Visit the Causes we Support page to see all of the pet-related causes we have supported. We also donate our time to several pet charities, as well as involve ourselves in our local pet community whenever we can. Visit the Causes we Like page to see other organizations we like. Back to Top
We certainly do – here are links to our social networking pages. You can also click on the social networking links in our footer to access our pages. Take part in the conversation on social media for a chance to win contests and to receive promotions. Back to Top
Many ways! Our Cuddle Clones Community page has many topics connecting you with other pet lovers and Cuddle Clone owners, including the Cuddle Clones Gallery and the Causes we Support pages. Another really good way to connect with the Cuddle Clones community is through our social networking pages. Take part in the conversation on social media for a chance to win contests and to receive promotions. Back to Top
Sometimes, we get a Cuddle Clone returned to us. However, these Cuddle Clones need someone to love them, so we put them up for adoption from time to time so they can find a loving home. Adoptable Cuddle Clones are offered at a discount. Please join our email list to hear about any adoption sales we might have. Back to Top
We would love it if you did! Reading pet stories is the best part of our day! If you purchase a Cuddle Clone, you will have the opportunity to share your pet’s story at the end of your purchase. If you missed that step or forgot, you can always email us your story later at firstname.lastname@example.org. Please let us know your pet's name and order number. Your pet and story could be featured on our Home Page or the Cuddle Clones Blog! Back to Top