FAQ

Timing

  1. When should I place my order for a special occasion or the holidays?
  2. How long does it take to get my Cuddle Clone or figurine?
  3. Do you offer a rush service for Cuddle Clones?

Plush Cuddle Clones Product Information

  1. What are the sizes of Cuddle Clones?
  2. What is a Cuddle Clone?
  3. What are Cuddle Clones made of?
  4. How do I clean my Cuddle Clone?
  5. What are the prices of Cuddle Clones?
  6. Will my Cuddle Clone look exactly like my pet?
  7. What position will my Cuddle Clone be in?
  8. Can I see all the Cuddle Clones that you’ve made so far?
  9. What do I get to customize?
  10. Where are Cuddle Clones made?

Figurine Product Information

  1. What are the sizes of the figurines?
  2. What are the figurines made of?
  3. What are the prices of the figurines?
  4. What position will my figurine be in?
  5. Can I see all the figurines that you’ve made so far?
  6. What do I get to customize?
  7. Where are the figurines made?

Ordering

  1. Can I order accessories for my Cuddle Clone or my actual pet?
  2. Can I order a Cuddle Clone of a pet other than a dog or cat?
  3. What is your cancellation policy?
  4. What is your return policy?
  5. How do I return an order?
  6. How can I check on the status of my order?
  7. Can I order more copies of a Cuddle Clone I have already purchased?
  8. What if I don’t have pictures of my pet?
  9. How do I order a gift card?
  10. How do I use my coupon code or gift card?
  11. Do you charge sales tax?
  12. How easy is it to order a Cuddle Clone?
  13. Can I mail my pictures to you?
  14. Can I order a Cuddle Clone if I’m not a resident of the United States?
  15. Can I order a Cuddle Clone made from a drawing or an old plush toy?
  16. What pictures do you suggest?

Shipping

  1. Will you ship to countries other than the United States?
  2. What shipping method do you use?
  3. How much is shipping?
  4. What does your packaging look like?

Affiliates

  1. How can my pet-related business get paid for selling Cuddle Clones?
  2. How can my nonprofit organization get paid for selling Cuddle Clones?
  3. How can my pet-related products be featured on the Cuddle Clones website?

Administration

  1. What if I forget my username or password?

Payment Questions

  1. What forms of payment do you accept?
  2. When will my credit card be charged?
  3. Does Cuddle Clones store my credit card information?

Company

  1. Why should I buy a Cuddle Clone?
  2. How does your company benefit the community?
  3. What pet-related causes do you support?
  4. Do you have any social networking pages?
  5. How can I contact you?
  6. What is your company all about?

Community

  1. Are there ways to connect with other owners of Cuddle Clones?
  2. What do you do with returned or rejected Cuddle Clones?
  3. Can I share the story of my pet with you?

Timing

1. When should I place my order for a special occasion or the holidays?

It’s always best to place your order as soon as possible but to be safe, the latest an order should be placed for a special occasion or holiday is 2 months prior to the desired delivery date. Please let us know if you have a date that you need your Cuddle Clone by. You can also use our Occasion Reminder Tool to receive alerts that will make sure you always order in time for your special occasion. Back to Top

2. How long does it take to get my Cuddle Clone or figurine?

A typical plush Cuddle Clone order takes approximately 2 months to process. A figurine order takes about 4-5 weeks. Back to Top

3. Do you offer a rush service for Cuddle Clones?

We offer the following three options for rush service: Guaranteed 2-week delivery for $150 extra, guaranteed 4-week delivery for $100 extra, or guaranteed 6-week delivery for $50 extra. You can choose the rush option in your shopping cart. Rush options are sometimes turned off during peak order seasons. Back to Top

Plush Cuddle Clones Product Information

1. What are the sizes of Cuddle Clones?

Exact size is not guaranteed but dog and cat Cuddle Clones are usually between 13 inches and 24 inches in length, depending on the weight of your pet and its breed.

Horses are a little bigger and are normally between 20 inches and 24 inches in length.

Smaller animal Cuddle Clones, such as rabbits and guinea pigs, are about life-size and are between 4 inches and 8 inches in length, depending on the type of pet. Back to Top

2. What is a Cuddle Clone?

A Cuddle Clone is a soft and adorable, one-of-a-kind plush version of your pet! Back to Top

3. What are Cuddle Clones made of?

Cuddle Clones are handmade with the most premium plush materials - they are extremely soft and cuddly. You have to feel them to believe it! We choose from literally hundreds of synthetic fabrics to find the exact one for your pet. The most common plush materials we use are polyester and acrylic. We also utilize water-based airbrushing techniques to get certain color effects. All materials and parts used to make Cuddle Clones are upheld to the strictest safety measures. Back to Top

4. How do I clean my Cuddle Clone?

Cuddle Clones should be DRY CLEANED only. They should not be washed with water or any chemicals. Cuddle Clones don’t like washing machines. Back to Top

5. What are the prices of Cuddle Clones?

The price for an original cat, dog, or horse Cuddle Clone is $249. The price for a duplicate (meaning another version of the same pet) cat, dog, or horse Cuddle Clone is $149.

The price for a smaller animal Cuddle Clone, such as a rabbit or guinea pig, is $179. The price for a duplicate (meaning another version of the same pet) small animal Cuddle Clone is $79. Back to Top

6. Will my Cuddle Clone look exactly like my pet?

We will do our very best to ensure that your Cuddle Clone captures the distinguishing characteristics and very essence of your pet. And we like to think we do a darn good job! Take a look at some of our past pets in the Cuddle Clones Gallery to get an idea of what to expect. Back to Top

7. What position will my Cuddle Clone be in?

You get to choose the position for your Cuddle Clone. Dog Cuddle Clones have three options for position: standing, sitting or lying down. Cat Cuddle Clones have two position options: lying down or sitting. Our Horse Cuddle Clones can be either standing or lying down. Back to Top

8. Can I see all the Cuddle Clones that you’ve made so far?

Absolutely! Visit the Cuddle Clones Gallery, where you can view all of our past Cuddle Clones. You can filter by cat, dog, horse and other animals and also by breed. Back to Top

9. What do I get to customize?

Depending on your pet, you get to choose the following options: position, mouth, ear positions, eye colors, and tail position. So you can have a Cuddle Clone lying down with his mouth open and tongue showing that has one green eye, one brown eye, one ear standing up and the other half floppy! Back to Top

10. Where are Cuddle Clones made?

Cuddle Clones are made at our 100%-owned small workshop located in the city of Dongguan in China’s Guangdong province. Our workshop currently has many very talented designers and support employees and it is a very nice little place. Locating our workshop in China provides huge advantages such as highly skilled labor in the area of plush design and the proximity to raw plush materials, which means that we can offer Cuddle Clones to a broader number of pet lovers without charging thousands of dollars. Back to Top

Figurine Product Information

1. What are the sizes of the figurines?

Figurines and ornaments are about 4 inches long and about 3 inches high. Back to Top

2. What are the figurines made of?

Our figurines are made of sandstone so they have a rough look and feel. Sandstone can be very fragile so make sure to be careful with your figurine. Back to Top

3. What are the prices of the figurines?

Figurines and ornaments are $99. Back to Top

4. What position will my figurine be in?

Ornaments are in the sitting position so that they can hang on the tree nicely. For a figurine, you get to choose between standing, sitting or lying down. Back to Top

5. Can I see all the figurines that you’ve made so far?

Visit the Figurine Gallery, where you can view all of our past figurines. Back to Top

6. What do I get to customize?

For a figurine, you get to customize the position and whether or not your figurine has a base. The base can have any personalization that you choose. Back to Top

7. Where are the figurines made?

Figurines are made in the United States. Back to Top

Ordering

1. Can I order accessories for my Cuddle Clone or my actual pet?

Both! You can order customized accessories for your Cuddle Clone and/or your actual pet. Currently, we offer customized collars, t-shirts and hoodies and will soon offer many more accessories. Hopefully you can find an accessory that fits your budget and style! Back to Top

2. Can I order a Cuddle Clone of a pet other than a dog or cat?

Yes! We currently offer cats, dogs, horses, rabbits, guinea pigs and many more animals. Visit the Cuddle Clones Gallery to see all the pets we have made. You can filter by species and by breed. If you have a special order for a pet that isn't in our drop down list, you can choose "Other" when you order or you can contact us. Back to Top

3. What is your cancellation policy?

You can cancel an order anytime for a full refund. Back to Top

4. What is your return policy?

If your Cuddle Clones product is incorrect or damaged upon arrival, we will correct the error at no cost to you. If you are not satisfied with your product for any other reason, you can return it for a full refund, less the cost of shipping the product back to us. You must notify us within 30 days of your intent to return the item to be eligible for a refund. You then have an additional 15 days to return the item to us to remain eligible. Once we receive the item back, we will process the refund. There are no refunds for the following items but you will have a chance to approve your item design: 1) granite, wood and urn memorials, 2) Plush Replacement products, 3) Plush Creation products. Rush fees are non-refundable. Returns for gift cards are not accepted. If you are returning a Cuddle Clone purchased wholly or in part with a gift card, the amount of the purchase made on the gift card will be refunded to a new gift card. Please read our full return policy to learn more. Back to Top

5. How do I return an order?

If you would like to return a Cuddle Clones item, you must contact us within 30 days of receiving your merchandise by calling us at (800)793-0870 or emailing us at returns@cuddleclones.com. Please include your contact information, pet’s name and order number, if known, in your message. Back to Top

6. How can I check on the status of my order?

If you have placed an order, you can check the status anytime by logging into our website and visiting your order history. To check where your plush Cuddle Clone is at in our production queue, please visit our Check Status page. You can also email us anytime at orders@cuddleclones.com. Once your order is shipped, you will receive a tracking number to track delivery. Back to Top

7. Can I order more copies of a Cuddle Clone I have already purchased?

Is someone jealous of your Cuddle Clone? Are the kids fighting over the one Cuddle Clone you have? Yep, we’ve seen this before. Well you’re in luck as duplicate Cuddle Clones are $100 off the price of your original Cuddle Clone! You can order duplicates as part of your original order or, if you would like to order a duplicate Cuddle Clone later, please contact us at orders@cuddleclones.com. Please include your contact information, pet’s name and order number, if known, in your message. Back to Top

8. What if I don’t have pictures of my pet?

To place an order on our website, we require at least one picture. We will work with you to get all of the information we need to complete your Cuddle Clone. We do accept mail-in orders. Please call or contact us at orders@cuddleclones.com if you would like us to email you or mail you a mail-in order form. Back to Top

9. How do I order a gift card?

A gift card can make for the perfect gift for holidays, birthdays, Valentine’s Day and just about any other day of the year! Order your Cuddle Clones gift card now! Back to Top

10. How do I use my coupon code or gift card?

You can enter a coupon code or gift card number in the shopping cart. Only one coupon can be applied per cart, however, any number of gift cards can be used in the cart. Back to Top

11. Do you charge sales tax?

We charge sales tax for items shipped to the state of Kentucky. Sorry Kentucky - the law makes us do it! International customers have the option to prepay their country’s duties and taxes at checkout if they choose FedEx. Back to Top

12. How easy is it to order a Cuddle Clone?

Totally easy! Check out our 1-2-3 Ordering Process page to see how easy it is! Back to Top

13. Can I mail my pictures to you?

If you would like for us to mail you an order form so that you can mail pictures and your order to us rather than use the website, please contact us at orders@cuddleclones.com or call us at (800) 793-0870. Back to Top

14. Can I order a Cuddle Clone if I’m not a resident of the United States?

Yes! Our website is set up for international ordering and international customers can pay with either a credit card or PayPal. Shipping prices are based on the destination country. International customers have two shipping methods to choose from and the option to prepay duties and taxes if FedEx is chosen. Back to Top

15. Can I order a Cuddle Clone made from a drawing or an old plush toy?

You sure can! We can use your pictures of an old, worn out plush animal and recreate it, fresh and new with our Plush Replacement service! We can also create a custom plushie from a drawing of a pet or animal that you have created. All you have to do is go through our quick Plush Creation ordering process.Back to Top

16. What pictures do you suggest?

Visit our Picture Guide for a detailed explanation of what we suggest for pictures, including quality, lighting, framing and focus. These are merely guidelines of what we’d prefer but we will absolutely work with whatever pictures you have if your pet has passed away. Back to Top

Shipping

1. Will you ship to countries other than the United States?

Yes! We have shipped to Canada, Australia, the UK, Ireland, Malaysia, Austria, and many other countries. Our website offers international ordering and the shipping cost will be calculated at the time of checkout. Back to Top

2. What shipping method do you use?

In most cases we use USPS Priority Mail, which usually takes about 2-3 business days to arrive. You will be provided with a tracking number to track your package from the time it leaves us to the time it is delivered. International customers have the option of USPS or FedEx. If you have a special shipping request, please let us know. Back to Top

3. How much is shipping?

Domestic shipping (USA) for an order containing a Cuddle Clone is $20. Accessories, if purchased separately, have a domestic shipping charge of $5. For international customers, the shipping options and costs are calculated at the time of checkout. Back to Top

4. What does your packaging look like?

We ship in branded white boxes. If your order is a gift and you want us to send your package in a discrete box, just let us know by contacting us at orders@cuddleclones.com after you place your order. Back to Top

Affiliates

1. How can my pet-related business get paid for selling Cuddle Clones?

If you are interested in participating in one of our affiliate programs, please visit our affiliates page or contact us at affiliates@cuddleclones.com. Back to Top

2. How can my nonprofit organization get paid for selling Cuddle Clones?

Nonprofit organization can earn money by telling people about and selling Cuddle Clones. Please visit our Paw It Forward page or contact us at pawitforward@cuddleclones.com. Back to Top

3. How can my pet-related products be featured on the Cuddle Clones website?

Contact us at affiliates@cuddleclones.com to discuss if your products are a good fit to be featured on the Cuddle Clones website or on our blog. Back to Top

Administration

1. What if I forget my username or password?

Don’t worry! Your username is your email address. If you forget your password, please visit our Forgot Password page. Back to Top

Payment Questions

1. What forms of payment do you accept?

We accept all major credit cards – American Express, Discover, MasterCard, and Visa. We also accept PayPal. Back to Top

2. When will my credit card be charged?

Your credit card will be charged at the time of purchase. This is because of the nature of our 100% customized products. Back to Top

3. Does Cuddle Clones store my credit card information?

No, we do not store payment information. Back to Top

Company

1. Why should I buy a Cuddle Clone?

Better question: Why shouldn’t you?! Check out the Top 10 Reasons to Get a Cuddle Clone. Back to Top

2. How does your company benefit the community?

A portion of each Cuddle Clone purchased goes to a pet-related cause. Visit the Causes we Support page to see all of the pet-related causes we have supported. We also donate our time to several pet charities, as well as involve ourselves in our local pet community whenever we can. Visit the Causes we Like page to see other organizations we like. Back to Top

3. What pet-related causes do you support?

Visit the Causes we Support of our community page to see all of the pet-related causes we have supported. Back to Top

4. Do you have any social networking pages?

We certainly do – here are links to our social networking pages. You can also click on the social networking links in our footer to access our pages. Take part in the conversation on social media for a chance to win contests and to receive promotions. Back to Top

 

5. How can I contact you?

Please see our Contact Us page. Back to Top

6. What is your company all about?

We are a fun group that is crazy about pets! We love all pets - big pets, small pets, happy pets and even grumpy pets. See the About Us page to read about our company and vision. Back to Top

Community

1. Are there ways to connect with other owners of Cuddle Clones?

Many ways! Our Cuddle Clones Community page has many topics connecting you with other pet lovers and Cuddle Clone owners, including the Cuddle Clones Gallery and the Causes we Support pages. Another really good way to connect with the Cuddle Clones community is through our social networking pages. Take part in the conversation on social media for a chance to win contests and to receive promotions. Back to Top

 

2. What do you do with returned or rejected Cuddle Clones?

Sometimes, we get a Cuddle Clone returned to us. However, these Cuddle Clones need someone to love them, so we put them up for adoption from time to time so they can find a loving home. Adoptable Cuddle Clones are offered at a discount. Please join our email list to hear about any adoption sales we might have. Back to Top

3. Can I share the story of my pet with you?

We would love it if you did! Reading pet stories is the best part of our day! If you purchase a Cuddle Clone, you will have the opportunity to share your pet’s story at the end of your purchase. If you missed that step or forgot, you can always email us your story later at orders@cuddleclones.com. Please let us know your pet's name and order number. Your pet and story could be featured on our Home Page or the Cuddle Clones Blog! Back to Top

Have a question that isn't answered here? Contact Us!